FAQ's

Normally within 5-7 working days.

We welcome knowing when is convenient for you, we normally deliver in late afternoon on weekdays.

You will receive an email with proposed delivery date and time, this should arrive within 24 hours of receipt of payment. If this delivery slot is not suitable, we will offer an alternative.

Normally no.

Either in loose loads tipped onto customers premises or in barrow bags.

Offloaded from back of our vehicle and moved with our sack truck.

Please see picture for 1 Air Dried Firewood Barrow Bag 0.25m³.

Our normal vehicles are Ford Transit based; we do have a Ford Ranger based vehicle for smaller loads only. Please advise us of any restrictions including width, height and turning access - all tipping and deliveries are at the discretion of our driver.

Please see the picture of Air Dried Firewood 2.5m³ loose load for example of vehicle tipping.

No, these have been discontinued because of the incremental cost of requiring a trailer and forklift to offload on delivery.

We deliver logs throughout Norfolk and Suffolk.

Delivery is free on orders over £80 within 10 miles of our base at NR14 8HT. Outside this radius the additional cost is £1.80 per mile.

We no longer charge for barrow bags but would like them returned for re-use where possible.

Yes, by prior arrangement - you will need suitable transport.

We endeavour to keep to standard configurations for efficiency, but if you require something different give us a call.

Yes, from time to time when stock is available.

Select the product and load size you require and follow the process through our online store.

You can pay securely by most debit and credit cards as well as Apple Pay and Google Pay.

Yes, you will receive a receipted invoice.

We would normally make a re-stocking charge of 40% of order value with a minimum of £25.00.

Normally approximately 25cm long and 8-15cm wide. NOTE - if you require smaller logs we suggest you order Barrow Bags and we will try to meets your needs.

Approximately 400.

Approximately 80.

Approximately 90% hardwood and 10% softwood, from a variety of species locally grown.

Both our air dried and kiln dried firewood have moisture content below 20% with kiln dried often 15% or less. We monitor moisture content regularly.

Ideally in a purpose-built covered log store with a good through flow of air. Cover promptly after delivery.

Kiln dried firewood gives a hotter, cleaner burn and therefore significantly better performance.

Softwood is not as dense as hardwood and therefore burns quicker, so often useful in getting a fire started. Hardwood will burn for longer and not need topping up as frequently.